Below are frequently asked questions, you may find the answer for yourself.
All orders are processed within 24–48 hours. Delivery times range from 3–5 business days for metro areas and 5–7 business days for other locations.
Yes! We ship Everneu products globally. International shipping charges and delivery times vary based on location.
Absolutely! Once your order is shipped, you’ll receive a tracking number via email or SMS, allowing you to track your order status in real-time.
If your order is delayed beyond the estimated delivery date, our customer support team will notify you promptly and work to resolve the issue as quickly as possible.
Please contact us within 48 hours of delivery with a photo of the item received. We’ll arrange a replacement or refund promptly.
If your order is delayed beyond the estimated delivery date, our customer support team will notify you promptly and work to resolve the issue as quickly as possible.
We accept payments via Razorpay (credit/debit cards, UPI, net banking, wallets), Cash on Delivery (COD), and Bank Transfer.
Yes! All online payments are securely processed through Razorpay, using industry-standard SSL encryption and secure payment gateways.
Yes, we offer Cash on Delivery for eligible areas across India. You can confirm availability by entering your PIN code at checkout.
No! All applicable charges (if any) will be clearly mentioned at the time of checkout. We do not charge any hidden or extra fees.
If your payment fails, you can try another method or contact our customer support for help. We’ll make sure your order goes through smoothly.
Yes! An invoice will be emailed to you upon successful order confirmation. You can also access it in the My Orders section of your account.
All payments are processed in INR (Indian Rupees). International customers can use credit/debit cards with conversion handled by their bank.
No. We do not save your card details. All payments are securely handled by our trusted payment partner, Razorpay.
We offer free shipping on all orders over ₹499 across India. For orders below this amount, a nominal shipping charge of ₹50 applies.
Simply browse our products, click “Add to Cart”, and proceed to “Checkout”. Enter your shipping and payment details, review your order, and confirm your purchase.
If you wish to make any changes or cancel your order, please contact us within 12 hours of placing it. After this, we may be unable to modify or cancel as it may have already been shipped.
No, you can shop as a guest. However, creating an account allows you to track your orders, save your addresses, and enjoy a faster checkout experience.
We accept returns within 5–6 days of delivery, provided the products are unopened, unused, and in their original packaging. Please review our Returns & Exchanges page for full details.
To initiate a return, contact our customer service team with your order number and reason for return. We’ll guide you through the process and provide a return shipping label if applicable.
Return shipping is free if the return is due to a product defect or error on our part. Otherwise, a return shipping charge may be deducted from your refund.
Once we receive and inspect the returned item, we’ll process your refund within 5–7 business days to the original method of payment.
Please notify us within 48 hours of delivery with a photo of the item received. We’ll arrange a replacement or refund promptly.
We’re here to help! You can email us at hello@everneu.in & everneu2325@gmail.com or call us directly at the number listed on our Contact Page.
